MaiHana Hotel

Location: MaiHana Hotel, I-Drive Orlando, Florida 

Job Type: Full-Time 

Schedule: Must be available to work various shifts, including nights, weekends, and holidays.

About Us: At MaiHana, we pride ourselves on delivering exceptional guest experiences with a welcoming and professional front desk team. We're currently seeking a motivated and detail-oriented Front Office Supervisor to lead our front desk operations and ensure top-tier service at all times.

Position Overview: As the Front Office Supervisor, you will oversee the daily operations of the front desk team, ensuring excellent customer service, efficient check-in/check-out procedures, and smooth coordination across departments. This leadership role requires flexibility, strong communication skills, and a hands-on approach.

Key Responsibilities:

• Manage, train, and schedule front desk staff.
• Monitor daily front desk operations and resolve guest concerns promptly and professionally.
• Ensure compliance with company policies and procedures.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Handle guest check-ins, check-outs, and reservations as needed.
• Maintain accurate records, reports, and shift logs.

Qualifications:

• Previous front desk or hospitality management experience preferred.
• Excellent communication, problem-solving, and customer service skills.
• Ability to lead a team in a fast-paced environment.
• Must be flexible and available to work various shifts, including some nights, weekends, and holidays.
• Proficiency in hotel management software is a plus.

Why Join Us?

• Hourly Rate:  $19.00 per hour
• Medical, Dental and Vision Insurance
• 401K
• Opportunities for advancement
• Friendly and supportive team environment